Business Communication Skills Samples for Students †MyAssignmenthelp.

Question: Discus about the Effective Business Communication Skills. Answer: Introduction Business communication skills are integral to the professional growth and achievement of the organizations objectives. The business communication skills are also essential for the employees as it distinguishes him from others. In the present competitive market and tough market situations, it is important to have communication skills to increase the employability of the organization. In this regard, the communication skills are evaluated with the help of different communication diagnosis test. In the present report, the shortcomings in the communication are examined with the help of Johari Window, self-assertiveness test, communication style test, communication skills test and leadership communication test. These tests are targeted to examine the issues and the weaknesses in the communication system. There are several dimensions which are needed for effective communication. A person should be proactive, assertive, and confident and demonstrate good listening skills to be an effective communicator. Moreover, in professional encounters, it is important that the person should demonstrate effective communication skills for career transition and riding the corporate ladder. The implementation of the communication diagnosis tools is also important for identifying the weaknesses and improving them. Diagnosis and Reflection: Analysis of Self-communication Style The communication skills are essential in expressing effectively and possess leadership skills. In this regard, I have taken several personality tests in order to evaluate my drawbacks and weaknesses in my personality. These tests are Johari Window, self-assertiveness test, communication style test, communication skill test and leadership communication test (Larson Larson, 2012). With the analysis of the test, it can be identified that I lack leadership skills and persuasive skills. I can identify with the test that lack assertiveness. I am very accommodating and take care of the desires and choices of others. In this process, I neglect my own desires and needs. As a result, people often neglect my choice and preference. In business settings and professional meetings also, I become incapable of expressing myself. Although I have a number of ideas and notions related to the business, I am unable to express myself effectively and as a result my seniors do not realize my worth. Another associated weakness is that I am unable to influence the ideas and perception of others. One of the primary qualities of the leaders is that he is capable of influence the ideas of others, dream a vision and motivate others to achieve it. In this regard, the leaders should have strong convincing powers. The leaders should be able to motivate others (Park, 2010). However, my capability to convince other is very limited. I hardly take charge of situations and can get easily directed by others. Although I realize that I am being directed by others, I find it difficult to resist Findings of Communication Test The implementation of communication diagnosis algorithm will assist me in building self-awareness and identifying the strength and weaknesses in the communication skills. In this regard, I participated in different communication test. The Johari Test reveals that I am reflective and have analytical capability. I try to base my decisions on facts and statistical data. The test result also reveals that I lack assertiveness and confidence. I tend to focus a lot on the desires and the needs of other people and in the same regard neglect my needs. On the basis of the assertiveness test, it can be examined that I lack assertiveness capability. I need to focus on presenting my needs and desire to others. The test highlighted that I have critical thinking ability and am intelligent person. I tend to ponder on all the pros and cons before taking a decision and try to take the optimal and the best decision. It is a positive quality; however, it hinders my risk taking capabilities. In addition to it, I become overly skeptical in taking any decision and people often perceive me as confused person. The lack of communication skills also showcase in the leadership capability of a person. I realize that due to the lack of communication skills, my leadership skills are also not very effective. I find it difficult to influence or modify the perception of other people according to my desire. Moreover, the test also suggests that I have not yet taken the full advantage of my potential. It can be perceived that although I have leadership traits, I have not yet utilized them fully. The lack of confidence also becomes apparent in building relationships and motivating my juniors. These are the prerequisites of the leadership skills of an individual. Analysis of Recent Professional Encounters The business communication skills are essential in the professional world. An employee should have sufficient knowledge of both written and verbal communication skills. It includes thee professional etiquettes and the ability to present one effectively. The business communication skills are essential in distinguishing an employee from his peers. It enhances the employability of the individual and assists him in riding the corporate ladder. Therefore, business communication skills are essential in all the professional encounters. In the recent professional encounters, I realized that I was not able to present myself effectively due to lack of business communication skills. In the last month, a get together was organized for all the professionals. T included several senior employees as well as junior employees. It was a great platform to effectively mingle and communicate with my seniors. I also got the opportunity to make a good impression on several senior employees with whom I have little opportunity to interact. However, due to my lack of communication skills, I was not able to communicate with them properly. I only gave responses or answers to my senior employees. I had difficulty in presenting my views confidently to my seniors. Similarly, in another professional encounter of power point presentation, I was unable to make a successful business pitch due to my lack of conviction power. I had a great idea and consulted with the manager. She liked the business idea and arranged for presenting a business pitch for my senior employees. However, due to the lack of confidence and conviction power, I was unable to make a successful pitch. Although the business managers acknowledged that the business idea was great, they remain unconvinced in the fill execution of the idea and its transformation into a successful nosiness model. I realized that my lack of conviction power and confidence resulted in the failure of the business pitch. Literature Review The business communication is critical in the growth of the employees. The employees should have adequate knowledge of the professional communication process which includes both verbal and written communication. The business organization should have need adequate business communication system so that the employees can effectively communicate with each other. The business communication system is important in effective execution of various value chain activities of the organization. Cheruvelil et al (2014) have critiqued that business communication is the key to success in different aspects of a persons life. However, it is very important and crucial in business setting. The success of a business organization relies on its business communication system. Business communication system is integral in maintaining positive relationships with the customers as well as the suppliers. Koprowska (2014) has discussed that the business communication skills are also essential in the professional development of the employees. The business communication skills are considered as a top skill by the employers. The effective communicators are an additional asset to the organization and communication skills are positively related to the promotions of the employees. The communication skills encompasses listening skills, writing skills, verbal skills, interpersonal skills, teamwork skills, presentation skills, negotiation and networking skills. In order to be an effective communicator, a person should also have strong listening skills to become an effective communicator. He should be able to incorporate different views in the conversation. The listening skills also shows that the person value the opinion of others and is ready to embrace other concepts. It signifies that the person perceives the audience as an equal partner and is focused on finding the solution for the greate r good. According to Vangelisti (2016) writing skills are essential in the business communication. In the business setting, the written communication is essential and is involved in several form of conversation such as emails or business newsletters. With the current digitalization and the advent of internet media, the written business communication is also linked with the social media accounts and blogs of the organization. Gimenez (2000) has discussed that today, digital mediums have become integral in communication with the customers and building online reputation of the organization. Therefore, it is important to develop effective written business communication skills. The message transmitted to the customers should be targeted on audience, precise and effective in its message transmission. The employees use digital mediums to build customer base and increase customer satisfaction. However, with the advent of the internet and social media channels, the tone of the business communication has become more informal and personalized. The companies are using informal and personal messages to connect with the customers. The use of informal language has also become apparent in emails and business newsletters. The good written communication skills also require adequate follow-ups and proactive activities on the social media. According to Guffey Loewy (2015) the verbal skills are also essential for the employees to present their thoughts, opinions and ideas in effective manner. The good verbal skills refer to the ability to engage in concise and specific conversation. The employees should also be able to arrive at a mutually agreeable consensus with effective verbal skills. The interpersonal communication skills are an integral to the business communication system in an organization. The interpersonal communication skills refer to the ability of building trust and strong relationships with different stakeholders in the business. The interpersonal skills allow the employees to find a common ground, display empathy and develop relation bonds with one another. The interpersonal communication skills refer to the ability of the employees to connect on a personal level which is more than the professional level. Guffey Loewy (2014) have further discussed that it is also important in developing the teamwork capability of the organization. A business organization comprises of several teams which works toward a common aim. However, several conflicts of thoughts and issues may arise in teams as the employees have different opinion or belong to different cultural backgrounds. In this regard, the communication skills are essential in developing efficient and harmonious teams within the organization. Strong teams can be developed when the team members can effectively communicate with team members who have different opinions and skills. In order to teamwork to be successful, it is important to realize that combined efforts are more than the individual contributions of the employees. According to Locker (2011) the business communication skills are essential for the organization in its internal as well as external processes. The organization should also realize the importance of business communication and implement systems and strategies to develop them within the organization. Several business organizations try to develop the business communication within the organization try to develop the business communication system within the organization by providing training and development facility to the employees. The training is directed towards enhancing the communication and oft skills of the employees. It results in effective transmission of information in the organization which increases the overall efficiency of the organization. In addition to it, the business communication can also be improved by developing policies and procedures. The organization must develop standardized procedures for communication with the customers and supplier. Moreover, standardization i s also important so that there is no blockage of information and there is an easy flow of information in the organization. Means (2009) has stated that effective business communication is also essential in exchange of information, execution of plans, decision-making and development of policies and execution of plans. It is also important in improving the industrial relations and marketing strategy of the organization. It can be critiqued that the business communication skills are one of the most desired skills in the professional world. The business organization accepts a particular level of communication skills in all the employees as it is integral in shaping the organization culture of the business enterprise. The beliefs and values of the employees are important in shaping the culture and work culture of the organization. If the employees do not possess adequate business communication skills, the clients or the customers queries are not handled properly. It will introduce dissatisfaction in organization-customer interaction and reduce the customer base of the organization. Action plan In the above analysis, it is identified that I am struggling with a few shortcomings in my professional communication. The communication skills of a person can never be perfect and requires constant improvement. It is important that to implement several strategies and intervention methods to develop the professional skills of a person. The action plan refers to series of steps or actions which are targeted to improve certain ability (Shi, 2017). In this regard, it has been identified that I am currently struggling with lack of assertiveness and leadership skills. An action plan is formulated to reduce these shortcomings in the period of two months. Objective 1: Increasing Assertiveness Assertiveness refers to the ability of a person to express oneself freely. It is the process of giving equal importance to the needs and the rights of every person whether oneself or audience. The assertiveness is different from aggressiveness as assertiveness emphasizes in expressing oneself whereas aggressiveness emphasizes on winning. Assertiveness is the realization that the needs and desires of everyone are equal (Bishop, 2006). It focuses on achieving the ones aims and objectives will all the possible actions as long as they do not breach the right of another person. There are several ways to increase the assertiveness of a person such as role-playing and practicing it in real-life situations. Other than that, an individual can also participate in group discussions and debates to increase assertiveness. The individual can practice to put forward his viewpoint in an effective manner. Activities Time Period Group discussions and Debates Six months Professional Training Six months Personal Coaching Six months Objective 2: Improving the leadership capabilities Leadership skills refer to the ability of a person to influence others. The leader envisions a dream and motivates others to make collaborative efforts to achieve them. The leadership is important in professional world as it is essential quality of managers. The leadership skills of an employee can be increased by self-actualization and practicing public speaking skills. Moreover, confidence is also an essential component of developing the leadership skills of a person. It is also important to maintain positive attitude and improve communication skills to improve the leadership qualities. Another major trait of the leaders is to continuously educate oneself and learn from their failures (Vogel Robinson, 2017). The leaders maintain a positive attitude in spite of the external circumstances and motivate the employees to achieve their dreams. They learn from their failures and constantly improve themselves. Action Timeline Participating in debates, voluntary work and activities involving public interaction 6 months Reading leadership development books 6 months Conclusion It can be concluded from the report that the business communication is integral and important for the success of a business organization. The business communication system is essential in creating positive and healthy relations with the clients and the customers. The communication tools are also important for developing the organization culture and increasing the collaboration between the team members. The business communication system is important for an individual employee too as it assists it in promotion. In this essence, in the present report, several communication diagnosis tools have been implemented to examine the efficacy and the weaknesses in the communication system. It has been identified that the major weaknesses my communication is lack of assertiveness and leadership capabilities. An action plan has been formulated to address these weaknesses. I have made the action plan to participate in group discussions and debates, participate in personal and professional training and reading self-help books to mitigate these issues. References Cheruvelil, K. S., Soranno, P. A., Weathers, K. C., Hanson, P. C., Goring, S. J., Filstrup, C. T., Read, E. K. (2014). Creating and maintaining high?performing collaborative research teams: the importance of diversity and interpersonal skills.Frontiers in Ecology and the Environment,12(1), 31-38. Koprowska, J. (2014).Communication and interpersonal skills in social work. Learning Matters. Vangelisti, A.L., (2016). On the importance of communication research.Communication Education,65(4), pp.501-504. Gimenez, J.C. (2000). Business e-mail communication: some emerging tendencies in register. English for Specific Purposes 19. Guffey, M. E., Loewy, D. (2015). Essentials of Business Communication. Cengage Learning. Guffey, M. E., Loewy, D. (2014). Business Communication: Process and Product. Cengage Learning. Locker, K.O. (2011). Business Communication: Building. Tata McGraw-Hill Education. Means, T. (2009). Business Communication. Cengage Learning. Vogel, B., robinson, P. (2017). Developing Leaders for Positive Organizing: A 21st Century Repertoire for Leading in Extraordinary Times. Emerald Group Publishing. Larson, E., Larson, R. (2012). The Influencing Formula. Watermark Learning. Park, J. (2010). Interpersonal Relations and Social Patterns in Communication Technologies: Discourse Norms, Language Structures and Cultural Variables: Discourse Norms, Language Structures and Cultural Variables. IGI Global. Shi, Z. (2017). Mind Computation. World Scientific. Bishop, S. (2006). Develop Your Assertiveness. Kogan Page Publishers